Dr. Dean C. Bellavia

1-716-834-5857

BioEngineering@twc.com
SCHEDULING & Tx Quality Control Pearls
SCHEDULING & Tx Quality Control Pearls

SCHEDULING & Tx Quality Control Pearls

 

If you want a Smoother, more Productive Schedule,

 

the “Scheduling Design & Tx Quality Control Kit” may be of value.


  Is your practice productive and are your team members busy?  Do you know how to keep them busy when the doctor is not in the office?  Do you have a contingency plan for when you will be out of the office for an extended period of time?  If so, this management pearl may help.   Running a successful practice is not easy, especially when it comes to keeping your…

  Do you have many run-on patients?  Are some of your appointment intervals greater than 10 weeks?  Do you like to try new Tx Mechanotherapies?  If so, dental monitoring might help…maybe not.     Dental Monitoring is a new way to keep track of your patient’s treatment.  In general, keeping track of most patients is part of your service, but sometimes that can get out of control.  If your appointment…

  Do your Emergencies just show up, or do they call first?  Do you have a means of determining what kind of appointment to bring them in for?  Do you have problems finding an appointment for them?  Maybe this pearl can help you reduce the frustration of emergencies.     There are numerous types of emergencies requiring more or less chairtime and doctor time.  It is foolish to waste chairtime…

  Is your Tx mechanotherapy giving you the ideal Tx results you desire?  Are your cases being completed in the least amount of chairtime?  Are your cases are being completed by their ECD (Estimated Completion Date)?  If you need to get your cases under better control, maybe this pearl can help.   Lets face it, making system changes in your practice isn’t typically met with great staff zeal.  But if…

  Is your receptionist a strong relator who establishes rapport (trust) with all patients?  Is your receptionist a weak director who finds it difficult to follow your schedule?  Typically, this is a package deal, but this pearl can help you to reconcile this dilemma.   It is not easy to create a great schedule that is smooth and productive, but it can be done.   It is not easy finding…

  Have you tried using Indirect Bonding?  Do you think that it might be a good Idea?  Do you think that it saves DR-Tx-Time in your schedule?  If not sure, maybe this pearl can help.   Indirect bonding isn’t for everybody—some do very well with it and some can't seem to make it work.  So let's look into what might make it work or not.  Most people get into indirect…

  Do your SOS & Emergencies Failures seem high (more than 5/day)?  Do your Missed and Cancelled appointments seem high (more than 8/day)?  Are you, or are your patients the cause of this?  Maybe this pearl can help you figure it out.   SOS patients (who show up to their appointment with a problem) and Emergency patients (who have a problem, but no appointment) not only wastes time and resources,…

Do too many of your patients find it difficult to cooperate during treatment?  Do you have a specific program in place to deal with this?  Do you have at least one clinical team member properly trained to make that program a success?  If not, maybe this pearl can help.   In general, there are three types of patients: 1) the many who naturally cooperate 2) the few who are naturally…

  Does your treatment seem to fall behind on non-cooperative patients?  Are your patients and families upset because they are in treatment too long?  Are your referring dentists upset with not knowing how treatment is progressing?  If so, maybe this pearl can help.     With the advancements in braces and archwire technology there is a trend to have appointments as many weeks apart as possible.  This is good because…

Is your office availability discriminating against certain patients?  Are your treatment days clashing with your time away from the office?  Do you reschedule your patients more than they appreciate?  Maybe this pearl can help resolve that.   Most of my clients use a Vertical Calendar and Rotational Schedule to get the best office utilization (in a multi-office practice) and availability (in a single- or multi-office practice).  If you are always…

Do you have a well-designed daily schedule?  Whether you do or do not, you can still create a better patient flow.  This pearl can show you how.   Using a Clinic Traffic Cop: Whether you have a lighting system or not, a clinic traffic cop is very handy to have, especially when directing the doctor coming out of an exam or during high-volume time.  This person is typically the Clinical…

Do you find it difficult to stay on schedule daily when dealing with early, late and emergency patients? If so, the 3-Step Decision Process can help you. *  It helps to have more chairs than assistants to be able to do the 2nd step above. **  You will need 1-3 Unit (typically ½ hour) “Hold” appointments in your daily schedule that are not given out until the day before or…

Latest Management Pearl

  • Where's the Money: Part-II: Collections
    Do your collections accurately represent your adjusted production?  Is your bookkeeper collecting everything charged?  Are your past due accounts minimal?  Are your Credit Card, Direct Deposits and Insurance payments under control?  If not, maybe this management pearl can help.    Once your starts and miscellaneous charges are properly posted, you need to collect all of them.  Unlike charges, which are instant the day they are posted, collections are posted over…